Refund policy

 

At Covus, we strive to ensure our customers are completely satisfied with their purchases. If you are not entirely happy with your Fitje product, our return and refund policy is here to assist you.

Return Policy:

Eligibility for Returns:

  • You have 14 days from the date of delivery to return your Fitje product for a full refund.
  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

How to Return:

  1. Contact Us:
    • Email our customer service team at info.covus@gmail.com to initiate a return. Provide your order number and reason for the return.
  2. Receive Return Authorization:
    • Our team will provide you with a return authorization number and instructions on how to return your item.
  3. Ship Your Item:
    • Pack the item securely in its original packaging and include the return authorization number. Ship the item to the address provided by our customer service team.

Return Shipping:

  • Customers are responsible for paying the shipping costs for returning the item. Shipping costs are non-refundable.

Refund Policy:

Processing Refunds:

  • Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.

Late or Missing Refunds:

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, as it may take some time before your refund is officially posted.
  • Next, contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund, please contact us at info.covus@gmail.com.

Non-Refundable Items:

  • Gift cards are non-refundable.
  • Any item not in its original condition, is damaged, or missing parts for reasons not due to our error is not eligible for a refund.
  • Items returned more than 14 days after delivery are not eligible for a refund.

Exchanges:

  • We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at info.covus@gmail.com for further instructions.

Contact Information:

If you have any questions about our return and refund policy, please contact us:

  • Email: info.covus@gmail.com

 

We appreciate your business and strive to make your experience with Covus as satisfying as possible. Thank you for choosing Covus and our innovative product, Fitje.

This policy outlines the process for returns and refunds, providing clear instructions and ensuring that customers are aware of their rights and responsibilities.